001. General Terms
The following information states COCO-MAT’s terms and conditions applying to the obligations and prerogatives of users visiting either the company’s website or e-shop, as well as to the obligations and prerogatives of the company. The aim is to provide information and assistance regarding the processes of searching for and purchasing the company’s products, either from a physical shop or from our e-shop.
002. The Company
COCO-MAT is a protected brand name, registered by “COCO-MAT HOUSEHOLD AND HOTEL FURNISHINGS INDUSTRIAL AND TRADING SINGLE MEMBER S.A” (tax registration/ VAT no.: EL 997656116), a privately held company, headquartered in Greece. The production facility and central offices of COCO-MAT are located in Xanthi and in Athens, respectively.
COCO-MAT HOUSEHOLD AND HOTEL FURNISHINGS INDUSTRIAL AND TRADING SINGLE MEMBER S.A
Industrial Area Xanthi
671 00 Xanthi, Greece
T. +30 25410 77360
E. [email protected]
145 64 Athens/ Kifissia, Greece
T. +30 210 6251 971
E. [email protected]
003. Intellectual & Industrial Property Rights
All contents of this website, including, without limitation, texts, graphics, drawings, photographs, illustrations, designs and generally records of any nature are the property of COCO-MAT and are governed and protected by the provisions of Greek, European and International law. Accordingly, the contents may not be reproduced, republished, sold, copied, distributed, transmitted, broadcasted or modified in any manner whatsoever, in part or in full, without the prior express written consent of the company.
Texts published on this website, may contain inaccuracies or errors. Periodically, additions, revisions or modifications may occur regarding the information published in this website. COCO-MAT reserves the right to, at its discretion, modify the products described in this website.
005. Personal Identifiable Information
COCO-MAT designed this website so that you may visit it without having to disclose your identity unless you wish to do so. To initiate any transaction with the company, though, you are required to post some identity information. When you place an order, we shall ask for your full name/corporate name, e-mail address, home address, delivery address (in case it is other than the home address), phone number etc.
COCO-MAT fully complies with the provisions of the General Data Protection Regulation (known as GDPR) of the EU. The collection of your personal data is made only for specific and strictly defined purposes, which are directly related to our business activity. The legal basis for the processing is usually your consent, which is obtained upon your detailed information. In addition, the processing of your data may be done by us for the execution of the contract between us or for our compliance with our legal obligation or for the purposes of our legitimate interests that are mainly related to our business activity. This data is not disclosed to third parties other than the company, which provides us CRM and/or website maintenance services and the courier or transport company, which carries out the delivery of our products, from which we require to take all the necessary technical and organizational measures to ensure its protection.
GDPR provides enhanced rights for individuals (data subjects) and in particular the right to be informed about the data we have and how we process them, the right to correct them or update them, delete them if we do not keep them for a specific, legitimate and stated purpose, the right to object to their processing and the right of portability.
You may address your requests to the following address [email protected] and we will meet your requests within one month unless the relevant procedure is nearly impossible for us. In this case, we will inform you directly providing you an explanation for the relevant reasons thereof.
We are at your disposal for any question or clarification, which you may address either by phone to the number 2106251971 or by e-mail to the address [email protected].
This current statement regarding the Protection of Personal Information applies to the conditions for collecting and managing, by www.coco-mat.com, of personal information provided by the website users, visitors or members.
Under no circumstances, including negligence, shall www.coco-mat.com be held liable for any damages caused to the visitor/user by reason or as a result of the use of the company’s website which he/she makes on his/her own initiative and with the knowledge of these terms.
COCO-MAT does not, in any way, store credit card numbers. During online payments the user is transferred to a secure, encrypted page owned exclusively by Eurobank, through the installed SSL protocol system. The bank processes the payment transaction in full and notifies the company when it has been completed.
COCO-MAT may collect users’ data, using Cookies or similar technology. Cookies are small files stored in the hard drive of each visitor/user’s system, which do not have access to any files in the computer. They are used in order to facilitate your access to specific services and/or pages available at the company’s website, as well as for statistical purposes in order to determine areas which are useful or popular.
You can adjust your web browser to recognize cookies sent to you and give you the option to refuse or allow them.
008. E-shop Refund & Orders Cancellation
Within 24 hours from the time of order placement the customer may request its cancellation by sending an e-mail to COCO-MAT’s Department of Online Orders’ Management: [email protected] Within this time limit, the order will be cancelled.
After the delivery of the order, the customer is entitled to return the products within 14 calendar days from delivery, to the address: COCO-MAT Warehouse, 165 Tatoiou Str., 145 64 Kifissia, Greece.
This right may not be exercised for products manufactured according to the requirements of the consumer or clearly personalized for the specific customer. Additionally, sleeping pillows cannot be returned due to hygiene reasons.
The delivery expenses for the return of the products will be incurred by the client. The products returned must be accompanied by the prototype invoice or receipt of payment. Within 14 days from their receipt by COCO-MAT and if they have not suffered any damages or deteriorations, COCO-MAT will refund the customer with the amount of the returned products’ value, with which the customer has been charged (with the exception of supplementary costs, incurred because of the customer’s selection to use other than the cheaper typical means of delivery, which COCO-MAT offers) using the same means of payment used by the customer for the initial transaction (unless the customer has agreed upon something different than that).
If the returned product has suffered damages or deteriorations by the customer’s fault or its value has been deteriorated by means of handling, which was not necessary for the specification of the nature, the characteristics and the operation of the products, COCO-MAT will estimate the value of the damages and the extent of the value deterioration and in case that COCO-MAT is obliged to proceed with the refund of the customer, the adequate amount of the damage will be deducted by the total amount of the refund.
If a product is defective or does not fully satisfy you, please contact first COCO-MAT’s the customer’s service department by email to the address [email protected].
Τhe customer’s service department will record your problem and, if necessary, inform you for the procedure of the product’s refund.
For returns of products purchased on physical COCO-MAT stores, please contact one of our stores (find one of our stores here)
009. Bank Account COCO-MAT ΑΒΕΕ
Bank: Alpha Bank
Bank: National Bank of Greece
Bank: Piraeus Bank